At Seaside Towing Pty Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles. By using our services or interacting with us, you consent to the practices outlined in this Privacy Policy.
Personal Information We Collect
We obtain personal information in a variety of ways, including when you contact or e-mail us to request roadside service or towing, on our website contact forms or booking pages for service. We might also obtain your information when towing is organized by way of police or roadside networks after an accident. When we collect your information from a third party, we make reasonable efforts to ensure you are made aware of the collection. We may collect the following types of personal information when you engage with us, use our services, or visit our website:
- Full name
- Contact details
- Vehicle details
- Location data (via GPS or mobile communications for service delivery)
- Any other information you voluntarily provide to us
Why We Collect Your Information
We will not use your personal information for any purpose other than that for which it was collected unless required or permitted by law. We collect and use your personal information for purposes such as:
- Providing towing and roadside assistance services
- Responding to service inquiries and providing quotes
- Communicating with you about service status, bookings, or billing
- Processing payments and managing accounts
- Complying with legal obligations, insurance requirements, or road safety regulations
- Improving our services and customer experience
Disclosure of Personal Information
We make reasonable efforts to ensure that any third parties we deal with treat your information securely and in compliance with privacy legislation. We may disclose your personal information to third parties in the following circumstances:
- To roadside assistance partners, if required
- To law enforcement or emergency services, if necessary during accident recovery
- When necessary to meet legal requirements or legal obligations
- To contractors or subcontractors working on our behalf (e.g., other towing operators or mechanics)
How We Keep Your Information Safe
We maintain your personal details only for a period that is necessary to support the purpose for which you provided the information or according to law requirements (e.g., tax and business record maintenance). Your privacy is important to us, and we use measures to secure your information, such as:
- Secure electronic storage systems
- Password-protected data bases
- Antivirus and firewall technology
- Restricting access to staff who need information to do their jobs
Access to Your Information and Correction
You can request a copy of personal information we process about you as well as update it if it is inaccurate or missing. If you would like to access or have your information corrected, please let us know through the contact information. We will get back to you within a time period and may need to verify your identity.
Cookies
When you use our website, we can collect information through cookies and tracking tools to enhance website performance and user experience. This can include:
- Your IP address
- Browser type
- Pages visited
- Time spent on site
These tools assist us in knowing how users interact with our website but do not personally identify you. You can manage cookie settings through your browser settings.
Third-Party Links
Our website can include links to third-party websites (for example, insurers, review websites, or suppliers). We cannot be held accountable for the content or privacy policies of these sites. We advise you to view their privacy policy before providing them with any personal information.
Privacy Policy Updates
We can make changes to this Privacy Policy periodically to keep it up to date with changes to our business practices, services, or legal obligations. The latest version will be published on our website at all times. Please feel free to review this policy from time to time. By using our website or services following any changes, you are accepting them.
